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Jansen's Heating & Air | "Your Comfort Specialist"

Kind Words

I was thoroughly impressed with the sales and service team. All communication was thorough and concise. I appreciated the extras such as putting down a carpet protector and bagging the old air filter. There is no comparison with Jansen and the other 6 services we “interviewed” for installing our a/c and furnace. I feel comfortable with what was installed & the integrity of the company behind it. Thank you!

Kelli & Derek Tracey
Olney, IL - 9/27/10

Just a note to let you know what great service we received this week… We will probably be needing a new furnace in a year or two, and we will for sure come to you for that. Your employees are very nice and always cover their shoes! In a world filled with complaints, we thought it would be nice to hear a nice bit of information. Thanks for such great service!

Kevin & Lisa Roberson
Altamont, 10/20/10

"The installation crew was exceptional and went out the their way to explain 'what and why' questions that we had. Dennis and Trent were polite, professional, and demonstrated their knowledge through the quality of the install."

John & Judy Karpus
Mattoon, IL (2012)

"From start to finish, everyone was friendly, courteous, knowledgeable, and helpful. We started with your answering service who completed the follow-through. The office staff who made the appointment, Lavon who diagnosed, Troy who helped explain options and complete paperwork, to Dennis and Trent who completed the project by installing and educating us. We are 100% satisfied, Thank you!"

Dave & Donna Pierson
Effingham, IL (2012)

"This is our first experience with Jansen's Heating and Air. From our initial inquiry on your duct cleaning and sanitization service to the final clean-up, your staff was courteous, informative, professional, and efficient. We felt as if you valued our business and made every effort to keep it. We appreciate that very much! You will be our first call in the future for any heating and cooling needs."

Josh & Christy Hohenbary
Effingham, IL (2012)

"Just wanted to say thanks for a wonderful experience. Our air went out yesterday with a Pulse 21 A/C that is 20 years old. When we built the house, we had purchased from another vendor. Over the last few years have not been happy with their customer service. We decided last night it's TIME to try someone else. After always hearing the advertising on the radio and knowledge your company has we picked Jansen's. We called Tuesday morning and they said couldn't get there unil the afternoon which was totally fine and then they finished a job early and could be there after 10. ....Just wanted to acknowledge your company and employees for doing a professional, honest job....

Charlie & Gloria Kramer
Effingham, IL (2012)

"The comfort of our home changed when we contacted Jansens. They made a complete survey of our home to make sure that the unit they were installing was right for our home. Jansen's installed a new Amana a/c unit and we had a dramatic change of quality air which made our home more comfortable than it's ever been. Thank you Jansen's for the quality service and workmanship."

Jack & Angeline Teets
Teutopolis, IL (2012)

"I wanted to thank Matt and everyone else involved in the process of getting heating and air into our home. I know it was a challenge and it was a big project, but my family and I are very happy and pleased with the results. Thanks so much for making our home more comfortable! We really appreciate all that Matt did for us and for all the hard work the installers did! You all are so kind, professional, and customer oriented. I really appreciate that and will recommend you to others!"

Scott & Joyce Hartrich
Newton, IL (November, 2012)

"The professionalism displayed by Matt and all the installers was "stellar". I am very pleased with the attitudes and level of knowledge displayed by everyone involved! I would recommend Jansen's to anyone looking for a system repair or replacement."

Jeff Mayes
Effingham, IL 2013

"Who would have thought- a new furnace and central air unit installed and operating within 24 hours! And that was starting at 9:30 PM! Thanks to a summer air conditioner service call that led us to a Comfort Club membership and a super group of professionals, from receptionist to technicians to advisors to installers. As we worked through our heating emergency with these people, it became increasingly easy to put our confidence and trust in them. They deliver a quality product in a timely manner, and most importantly of all, give service beyond expectation and second to none. We particularly appreciated the communication with us, keeping us informed through the process. We also appreciated the teamwork demonstrated by your staff from initial contact to service to installation in an emergency heating situation. To anyone who may read this and need assistance with their heating or air conditioning needs, we very highly recommend these fine folks, without reservation."
Extremely happy customers,
Lou & Marti Turner 2013

Lou & Marti Turner
Ramsey, IL

"We originally had a 3-ton heat pump system with a wood-burning furnace to heat and cool our home. We purchased a "Water Furnace Geothermal System" from Jansen's Heating. We added a 20' x 14' glassed in Spa room, so that required a 4-ton unit and extra duct work. The unit was turned on June 26th 2013. We are very pleased with the system. We increased our floor space by 20.6% and increased the size of the unit from 36,000 BTU's to 48,000 BTU's. Our bill was ONLY a total of $17.34 over the last 3-year average cost for the same month (December-January). That included the MINUS 13-degree weather. We are on Norris Electric. The monthly flat rate additional Facility Charge was $15.50 in 2011, $16.50 in 2012, $18.80 in 2013, and now $25.00 in 2014. Norris Electric rates also went up. These costs are included in the bill. The professionalism of Jansen's has been superb. They placed a runner over all the carpet area they worked in. They cleaned up after themselves as they worked and at the end of each day. They removed the old heat pump unit and duct work. They went the extra mile and removed the wood furnace out of the basement. Thanks installers Dennis and Jeremy. We highly recommend the Water Furnace and Jansen's Heating."

Russell & Rita Phillips
Effingham, IL 2014

“My experience with Jansen’s began with a service call for no cooling. Andy responded quickly to troubleshoot my system. Considering the age and all the problems, a new system was needed. To my surprise, Troy and the design team came out the same day. He and his partner looked at the house, measured, calculated and recommended the cooling system that would make the house comfortable at all times. I was impressed with their professionalism and knowledge. I was offered a price and guarantee I could not refuse and bought the system. Installation was scheduled just a few days later. I was amazed since my AC system was not a usual installation.
Eric and Matt showed up bright and early and began the installation. They removed all the old equipment and began the installation. By noon it had become quite warm. My air handler is in the attic and the temperature had soared to 128 degrees F up there. It didn’t seem to bother Eric and Matt and they kept working at a good pace. In just one day the installation was complete and the system was cooling the house quite nicely. The guys covered their feet and respected my house in everything they did. The clean-up afterwards was fantastic and they left the place better than it was before.
I have had my AC for nearly a week now and it works to perfection. I would highly recommend Jansen’s team for all your heating and cooling needs. They are a top notch company that will take good care of you and your needs. If you are on the fence and can’t decide what to do, go for their products and exceptional service. You will be glad you made the investment. I am glad I did.”

Kenneth Holmes
Greenup, IL

I have called other heating and cooling companies in the past, but the dependable and honest service from Jansen’s kept me calling… I was recently told that I needed a new furnace due to very inefficient and a cracked casing. I was unhappy about spending the money for an entire unit at the end of a winter season, I expressed this to the Comfort Advisor… he cooled down my anger, very gracefully, well enough that I agreed to also replace my home cooling unit. …you won my business. The staff that I dealt with from Jansen’s definitely went way above and beyond my expectation.

Greg Midden
Taylorville

On behalf of Sacred Heart Parish, I would like to thank you for the time you have donated to keep our furnaces and air conditioners working properly. There have been countless occasions he have called you at the last minute with heating and cooling problems and you always been there to help us. We are very grateful to have someone with your talent and generosity in our parish community.

Fr. Daniel J. Bergbower
Effingham

I want to thank you for the very quick service in fixing my furnace. Your customer service rep. was very nice… (The technician) arrived at my door and noticed my storm door would not stay shut. He asked if he could take a look at it…saved me from buying another storm door. He had it (the furnace) up and running in a few minutes. I’m sure you know you have wonderful employees. Thanks again.

June Cordes
Toledo

...I was awakened by a clatter-bang. What to do at 4:30 in the morning. Does Jansen’s have 24 hr. service? I called and sure enough at about 6:45 am their truck pulls up in front of the house. At 8:45 we have heat... Three cheers...

Norm and Margaret Miller
Altamont

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